COVID-19 Shipping Update: A message to our Elizabeth Samuel family
Our top priority is the health and safety of the warehouse employees and our customers, the production and fulfillment facility was completely redesigned to comply with state recommended social distancing and PPE guidelines.
What does this mean for you?
- Processing times may be delayed. Processing times are generally within 3-5 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
- We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
- You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.
Safety measures we are taking:
- Before tailoring our products, we undertake deep cleaning and sanitation of our workplace stations and equipment.
- Products are handled and packed with intensive care using rubber hand-gloves by trained professionals.
- Awareness sessions are given on maintaining personal hygiene and precautionary measures for all employees and staff.
- Product packaging is also wiped clean before sealing your order
- All of our products are being sent in packaging with multiple layers to avoid any contamination risk during transit.
Thank you so much for your support!
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas
ELIZABETH & SAMUEL